Data Deletion Instructions

Last updated: 31.07.2026 · Oxirgi yangilanish: 31.07.2026

English O‘zbekcha

This page explains how to delete data that 5CRM holds, including data received from Facebook and Instagram.

Fastest way: send an e-mail to [email protected] with the subject Data deletion, stating your business name and, if relevant, the Facebook Page or Instagram username. We confirm within 3 business days and complete deletion within 30 days.

Option 1 — Disconnect the integration yourself

  1. Sign in to your 5CRM workspace.
  2. Open the Marketing section in the left menu.
  3. Press Disconnect in the top right corner and confirm.

This immediately revokes our access tokens, stops any further collection of data from Meta and deletes the Instagram content we hold — posts, comments and their statistics. Customer records created in your CRM (leads, contacts, conversations) belong to your business and stay under your control; delete them with Option 2 or Option 3 below.

WhatsApp: if the business also connected WhatsApp, disconnecting it in Settings stops message delivery immediately and removes the stored access token. WhatsApp conversations are CRM records and can be deleted with Option 2 or Option 3 below.

Option 2 — Delete individual records

Inside 5CRM you can delete a lead, contact, deal or conversation at any time. Deleted items are removed from the workspace and purged from backups within 30 days.

Option 3 — Delete the whole account

Write to [email protected] from the e-mail address registered as the business owner. We verify the request, then permanently delete the workspace database, files and connected tokens within 30 days, and remove residual backup copies within 90 days.

Option 4 — Remove the app from Facebook

  1. Open Facebook → Settings & Privacy → Settings.
  2. Go to Apps and Websites.
  3. Find the app and press Remove.

This revokes our access on Meta's side. To also erase what is already stored with us, use Option 3.

If you are a customer of a business that uses 5CRM

Your data (name, phone, messages) belongs to that business. Please contact it directly. If you cannot reach it, write to [email protected] and we will forward your request to the data controller and assist.

What is deleted

  • Leads, contacts, deals, tasks, notes and files of the workspace.
  • Instagram Direct conversations, comments and media statistics stored by us.
  • Facebook / Instagram access tokens and connection settings.
  • Employee accounts of the workspace.

Records that the law requires us to keep (for example accounting documents) are retained for the legally required period and are not used for any other purpose.